Although Urban Jungle does not accept returns, we guarantee our team of plant experts will pick the most beautiful and healthy plants available to embark on their journey to your home. We also guarantee our plants for 15 days after order arrival and provide comprehensive care instructions to help keep your plant baby strong and healthy.
If your plant or pot arrived damaged, or your order arrived within the last 15 days, please have your order number and photo of your damaged plant ready. Then, let us know at email@example.com so we can ship a replacement for you as soon as possible.
At this time, Urban Jungle does not accept refunds. However we offer store credit, or plant and or planter replacements.
If you have any other questions please visit our FAQ page or reach out to us on Instagram @the.urban.jungle.